Responsible Gaming

Our Responsible Gaming Commitment

33cb is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe that gambling, when approached responsibly, is an entertaining pastime. However, we also understand that for some people gambling can become problematic, and we take our duty of care seriously. This page describes the tools, resources, and support that 33cb makes available to help every player stay in control of their gaming activity.

Responsible gaming at 33cb is not an afterthought — it is built into the platform from the ground up. Every player on 33cb has access to a range of self-management tools that can be activated at any time from within the account settings area. These tools are provided free of charge and are designed to help you keep gambling as a leisure activity rather than allowing it to become a source of financial or personal harm.

Deposit Limits in Detail

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. 33cb allows you to set limits at three different intervals so you can choose the timeframe that works best for your circumstances:

• Daily limit: a cap on the total amount you may deposit within any 24-hour rolling period. This is the tightest control and is recommended for players who want the closest oversight of daily spending.
• Weekly limit: a cap applied across a 7-day rolling window. Useful if your play activity varies day-to-day but you want to manage total weekly expenditure.
• Monthly limit: a cap covering a 30-day rolling period. Best suited to players who prefer a broader view of their gambling budget.
• Reductions to deposit limits take effect immediately. Increases to deposit limits are subject to a 48-hour cooling-off period before they become active, providing an extra layer of protection against impulsive decisions.

To set or adjust your deposit limit, log in to your 33cb account and navigate to the Responsible Gaming section in your account settings. If you need assistance, our support team is available around the clock and can help you set up limits directly.

Session Time Controls

Losing track of time while playing is one of the most common ways gambling can creep beyond your intended boundaries. 33cb's session time controls are designed to keep you anchored in real time during your gaming sessions:

• Session reminders can be set to trigger after 30, 60, 90, or 120 minutes of continuous play. When the reminder triggers, the platform displays a clear notification showing your total session duration and current balance.
• Reality check prompts appear at your chosen interval throughout a session and require you to actively acknowledge them before continuing play — a deliberate pause that keeps you aware and in control.
• Your full session activity log — including start time, end time, games played, amounts wagered, and outcome — is recorded and accessible from your account dashboard at any time, giving you a transparent record to reflect on.

Cooling-Off and Self-Exclusion

When deposit limits and session reminders are not enough, 33cb provides more powerful tools to put meaningful distance between you and your gambling activity.

Cooling-Off Period

A cooling-off period temporarily suspends your ability to wager on 33cb for a period of your choosing: 24 hours, 3 days, 7 days, or 30 days. During a cooling-off period, you cannot place bets or deposit funds, but your account remains open and your balance is preserved. You can request a cooling-off period at any time through account settings or by contacting 33cb support. Cooling-off periods cannot be shortened once activated — they must run to their natural expiry.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure available to any 33cb player who feels that their gambling has become or is at risk of becoming a problem. You may request self-exclusion for a defined period of 6 months, 1 year, 3 years, or 5 years, or you may request permanent self-exclusion with no end date. During self-exclusion, your account is fully closed — you cannot log in, deposit, place bets, or receive promotional communications from 33cb. Any real-money balance at the time of self-exclusion will be returned to your registered payment method.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following signs may indicate that your gambling is becoming harmful. If several of these apply to you, we encourage you to use 33cb's responsible gaming tools and to seek support:

Quick Self-Assessment

If you are unsure whether your gambling habits are becoming a concern, this brief self-assessment can help clarify. Answer the following questions honestly — this is for your own benefit only:

If you answered yes to two or more of these questions, we encourage you to take a break using the cooling-off or self-exclusion tool, and to contact 33cb support for a confidential conversation. There is no shame in asking for help — it is the responsible and courageous thing to do.

Tips for Healthy Gambling Habits

The majority of 33cb players enjoy the platform as a form of entertainment without experiencing any difficulties. The following guidelines help keep gambling fun and under control:

• Set a strict budget before you start playing and treat it as an entertainment expense — money you are comfortable losing entirely.
• Never gamble when you are feeling stressed, depressed, or under the influence of alcohol. Emotional states affect decision-making and can lead to higher-risk behaviour.
• Do not treat gambling as a way to solve financial problems or to earn an income. The house edge means the platform will always have a long-term mathematical advantage.
• Take regular breaks during play sessions. Stand up, stretch, and step away from the screen for at least 10 minutes every hour.
• Balance gambling with other leisure activities. Maintaining a variety of hobbies and social interactions helps ensure that gambling does not become the dominant activity in your life.
• Never chase losses. Attempting to win back lost money by continuing to play is one of the clearest warning signs of problematic gambling behaviour.

Protecting Minors

33cb takes its obligation to prevent underage gambling extremely seriously. Access to the platform is restricted to individuals who are 21 years of age or older. We verify the age of every player during the KYC registration process, and any account found to belong to a person under 21 is closed immediately, with all funds returned.

Parents and guardians in Bangladesh are encouraged to take proactive steps to prevent minors from accessing online gambling platforms. The following measures can help:

• Enable device-level parental controls on all smartphones, tablets, and computers used by minors. Android and iOS both include built-in parental control features.
• Keep your 33cb account credentials — username and password — private and never share them with minors.
• If you believe a minor has accessed the 33cb platform using your account or any other account, contact 33cb support immediately. We will investigate and take appropriate action without delay.

Getting Help and Support

If you feel that gambling is becoming a problem for you or for someone you care about, it is important to act sooner rather than later. 33cb's support team is available 24 hours a day, 7 days a week, and all responsible gaming conversations are treated with complete confidentiality. There is no judgment and no pressure — we are here to help.

When contacting support about a responsible gaming matter, you do not need to explain yourself in detail. Simply tell us you would like to use one of our responsible gaming tools, and our team will guide you through the process step by step. Requests for cooling-off periods and self-exclusion are processed as a priority.

Our Ongoing Commitment

Responsible gaming is not a compliance checkbox for 33cb — it is a core part of how we operate. We regularly review and improve our responsible gaming tools based on player feedback and best-practice guidelines. We train our support staff to recognise the early signs of problem gambling and to respond with empathy and professionalism. We invest in systems that flag unusual account behaviour that may indicate a player is experiencing difficulties.

33cb is committed to ensuring that every player in Bangladesh — whether based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country — has access to the tools and support they need to stay in control. If you have suggestions for how we can improve our responsible gaming offering, please share them with us via the support email address in the footer. Your input directly shapes the platform you play on.