Privacy Policy

1. Introduction

33cb ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of every player who registers and uses our online casino and sports betting services at https://33cb.club. This Privacy Policy ("Policy") describes in full how 33cb collects, uses, stores, shares, and protects personal information relating to players based in Bangladesh and any other individuals who access the platform.

By registering an account on the 33cb platform or by continuing to use our services after this Policy has been published or updated, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the 33cb platform.

2. Information We Collect

33cb collects personal information from three primary sources: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service providers we work with to deliver our services.

Information You Provide Directly

• Registration data: your Bangladesh mobile number, chosen username, and password (stored in encrypted form). We do not store plaintext passwords.
• Identity verification (KYC) documents: national ID card number, passport details, or birth registration certificate submitted to verify your age and identity.
• Payment information: the mobile wallet number (bKash, Nagad, Rocket, Upay) or bank account details you use to deposit or withdraw. 33cb does not store full card numbers or mobile banking PINs.
• Communications data: messages you send to 33cb customer support, including any attachments or documents provided during a support interaction.
• Responsible gaming preferences: deposit limits, session reminders, cooling-off requests, and self-exclusion elections you make through the account settings area.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type, screen resolution, and device identifier. This information is used for fraud prevention and security.
• Usage data: pages visited, time spent on each page, game sessions played (titles, session duration, bet amounts, outcomes), sports markets accessed, and navigation patterns within the platform.
• Transaction logs: a complete record of all deposits, withdrawals, bonus credits, wagers, and winnings associated with your account, retained for financial compliance purposes.
• Cookie and tracking data: data collected via cookies and similar tracking technologies as described in the Cookies section of this Policy.

Information from Third Parties

• Payment processors: transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank payment partners to reconcile deposits and withdrawals.
• Game providers: game session results and RNG audit data provided by Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming, and other certified providers for dispute resolution purposes.
• Fraud and identity screening services: results of automated fraud screening and identity verification checks conducted by third-party KYC compliance providers.

3. How We Use Your Information

33cb processes your personal data only for purposes directly related to operating the platform and delivering our services to you. The table below summarises the primary purposes for which we use your data and the corresponding lawful basis for each use:

4. Lawful Basis for Processing

33cb processes your personal data only where a lawful basis for doing so exists. The lawful bases on which 33cb relies are:

• Performance of contract: processing necessary to provide the gaming, betting, and payment services you have registered to use.
• Legal obligation: processing required to comply with applicable anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interest: processing for the purposes of fraud detection, platform security, responsible gaming monitoring, and improving the quality of our services, where such processing does not override your fundamental privacy rights.
• Consent: processing for direct marketing communications, where you have given explicit consent. You may withdraw this consent at any time.

5. How We Share Your Information

33cb does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

Categories of Recipients

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other payment partners solely to process deposits and withdrawals you initiate.
• Game providers: we share your account identifier and session data with our certified game providers (Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Ezugi, Microgaming) to facilitate game play and resolve disputes.
• KYC and compliance providers: we share identity documentation and verification data with third-party identity verification service providers engaged to fulfil our age and identity verification obligations.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies or regulatory bodies where we are required to do so by applicable law, or where disclosure is necessary to prevent or detect fraud or other criminal activity.

6. Cookies and Tracking Technologies

33cb uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, maintain your login session, analyse usage patterns, and detect fraud. Cookies are small data files stored on your device by your browser when you visit the 33cb platform.

Types of Cookies We Use

• Strictly necessary cookies: essential for the platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: remember your language preference, display settings, and responsible gaming tool configurations so you do not need to reset them on each visit.
• Analytics cookies: collect anonymised data about how players navigate the platform (pages visited, session duration, error encounters) to help 33cb improve the user experience and identify technical issues.
• Fraud-prevention cookies: track device fingerprinting data and behavioural signals to identify suspicious activity, multiple account creation, and automated bot behaviour on the platform.

You may control cookie settings through your mobile browser's privacy settings. However, disabling strictly necessary or fraud-prevention cookies may prevent you from accessing certain features of the 33cb platform or may result in your account being flagged for security review.

7. Data Retention

33cb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention periods are as follows:

• Account data and transaction records: retained for a minimum of five years following account closure to satisfy financial compliance and anti-money laundering record-keeping obligations. This period may be extended where required by a specific regulatory or legal obligation.
• KYC identity documents: retained for the duration of the account and for five years following account closure. Original document images are deleted upon expiry of the retention period provided no active legal investigation requires their preservation.
• Marketing and communications data: retained until you withdraw consent for marketing communications or request erasure of this category of data, whichever is earlier.

When the applicable retention period expires, 33cb will securely delete or anonymise the relevant personal data so that it can no longer be linked to an identified or identifiable individual. Data that has been fully anonymised is not personal data and may be retained indefinitely for statistical and analytical purposes.

8. Your Rights

As a player on the 33cb platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact 33cb support using the email address listed in the footer of this page. We will respond to all valid rights requests within a reasonable timeframe:

• Right of access: you may request a copy of the personal data 33cb holds about you, including the categories of data held, the purposes for which it is processed, and any third parties to whom it has been disclosed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing based on legitimate interest. This right is subject to our legal retention obligations.
• Right to restriction: you may request that we limit the processing of your personal data in certain circumstances, such as where you contest its accuracy or where you have objected to processing and the outcome of that objection is pending.
• Right to data portability: where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: where we process your data on the basis of consent (e.g. for marketing), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To submit a rights request, please contact 33cb support with your registered mobile number, the nature of your request, and any supporting information. We will acknowledge your request promptly and will aim to fulfil it within 30 days. In some cases, we may need to verify your identity before processing your request. We reserve the right to decline requests that are manifestly unfounded or excessive.

9. Data Security

33cb takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. Our security measures include industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 33cb platform; encrypted storage of sensitive data including passwords and payment references; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security audits and vulnerability assessments of platform infrastructure; and monitoring systems designed to detect and respond to suspicious access patterns in real time.

While 33cb uses best-practice security measures, no online platform can guarantee absolute security against all possible threats. You are also responsible for keeping your account credentials secure and for logging out of your account when using shared devices. If you believe your account has been compromised, contact 33cb support immediately.

10. Minors

33cb is strictly prohibited to persons under the age of 21. We do not knowingly collect or process personal data relating to minors. If we discover that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account. If you believe that a minor has registered on the 33cb platform, please contact our support team immediately. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

11. Third-Party Links

The 33cb platform may from time to time display information about third-party game providers and payment partners. These third parties operate their own privacy policies and data handling practices, which are independent of this Policy. 33cb is not responsible for the privacy practices of third-party game providers, payment processors, or any other external services. We recommend that you review the privacy policies of any third-party service providers whose services are accessible through or in connection with the 33cb platform.

12. Changes to This Policy

33cb reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players by sending a notification to their registered mobile number or by displaying a prominent notice on the 33cb platform prior to the changes taking effect. The revised Policy will be published at https://33cb.club/privacy-policy with the updated effective date shown at the top of the document.

Your continued use of the 33cb platform after a revised Privacy Policy has been published constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the platform and may request account closure by contacting 33cb support.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 33cb processes your personal data, please contact our support team. Our support team is available 24 hours a day, 7 days a week. The 33cb support email address is listed in the footer of this page. Please use the subject line "Privacy Request" and include your registered mobile number so we can locate your account promptly.

When contacting us about a privacy matter, please include your registered mobile number, a clear description of your request or concern, and any relevant reference numbers. This will enable our team to handle your request accurately and within a reasonable timeframe. We take all privacy-related communications seriously and are committed to responding promptly and transparently.